Returning for an Exchange For security reasons we do not keep payment details once an order has been processed and despatched. A repeat postage charge is applicable to all exchanges; please either enclose a cheque for postage costs £3.95 standard delivery or £7.50 for next day delivery or we will need to contact you to gain card details, however if it is more convenient then please contact us on freephone 0800 0836418.
Once we have received and inspected the returned item we shall then proceed with the exchange
Returning for a Refund For security reasons we do not keep payment details once an order has been processed and despatched. If you wish to have a refund for your item, we will need to contact you to gain card details, however if it is more convenient then please contact us on freephone 0800 0836418. Please note that we can only credit the purchasers account.
Once we have received and inspected the returned item we shall then proceed with the refund.
Promotion/Offer Returns If your order received a free product or a promotional offer and the order is to be returned for a refund or is to be exchanged for a different product we would require the free item / offer to be returned to us also.
If you wish to keep the free item and return the purchased item, we would require payment to be made for the promotion; likewise if an item is forgotten and is not included in the returns parcel you will only be refunded for the cost of your purchase less the cost of the promotion.
If your order comes with a free product automatically and you do not wish to receive the complimentary product, please outline this in the "shipping instructions" option at the checkout.
If you are at all unsure, please do not hesitate to contact us on 0800 083 6418
Christmas Returns Policy We appreciate that gifts are purchased a long time in advance of Christmas and because of this we offer an extended Christmas returns period.
The extended Christmas returns is applicable on all orders placed between 20th October 2008 and 23rd December 2008. We have extended our returns policy; all returned goods must be received by January 12th 2009
