Returning an Item

We hope that any product that is purchased through the webury.com group will meet your expectations. However, should you wish to return an item then we offer a refund or an exchange service.

- We do ask that all products are returned to us within 14 days of receipt, in a saleable condition.
- You are required to take reasonable care of items.
- All returns must be in their original condition with the labels attached and in the original packaging. (Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling/cleaning fee. Some of our items pick up dust/fluff/pet hair very easily - please ensure they are kept and folded in a clean environment).

Please fill in the returns form and enclose it with your parcel - the returns form will have been attached to your invoice or dispatch note. If this has been mislaid a copy can be downloaded from here

We do not offer a free returns service. Depending on the weight of the package Royal Mail Special Delivery is often the best method as this gives insurance and a proof of posting. However, if your parcel is heavy this can be expensive and the Royal Mail Standard Parcel method offers a similar service, however it takes slightly longer.

We regret we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery and provides insurance.

Items to be exchanged will be subject to an additional delivery charge (£3.95, £5 or £7.50 depending on the level of service required).

Upon receipt of the goods we shall email you within 24hrs to advise you of this.

Promotion/Offer Returns

If your order received a free product or a promotional offer and the order is to be returned for a refund, or is to be exchanged for a different product, we would require the free item / offer to be returned to us also.

If you wish to keep the promotional item, and return only the purchased item, we would require payment to be made for the promotional item at the published RRP; likewise if an item is forgotten and is not included in the returns parcel you will only be refunded for the cost of your purchase less the cost of the promotion.

If your order comes with a free product automatically and you do not wish to receive the complimentary product, please outline this in the "shipping instructions" option at the checkout.

If you are at all unsure, please do not hesitate to contact us on 0800 083 6418

14 Day Refund or Exchange Policy | UK Standard Delivery £3.95 | UK Carrier Delivery £5.00 | UK Next Day Delivery £7.50